Customer Support Team
Back row - Nicolette Whitehead, Gillian Banfield, Jennifer Wincott. Front - Shelley Stanton, Karen Maystone, Katie Light, Lisa Wrenn, Nicola Williams
We’ve got a great team who are very knowledgeable about KnowledgeBox and are ready to help and support all of you. So get in touch with our Customer Support team if….
- You want to set up a trial to the online service.
- You want some help to purchase extra content packs.
- You want to re-subscribe to your current KnowledgeBox subscription.
- Or just fancy a chat about KnowledgeBox and how it all works!
General support enquiries:
0800 587 8032 (Monday to Friday, 8:15am – 4:30pm excl. bank holidays)
enquiries@uk.knowledgebox.com
For additional content and training queries:
0800 587 8032 (Monday to Friday, 9am-5pm excl. bank holidays)
UPDATE 7/11/2008: The team are running free 15 min Web presentations for KnowledgeBox Online over the next few weeks. Read all about it on this blog post: “http://knowledgebox.wordpress.com/2008/11/04/knowledgebox-online-webtastic-walkthroughs“
Technical support
KnowledgeBox Primary Learning Environment installation queries and technical support.
If you have any technical problems then you need to speak to our highly experienced technical support team. They will be able to diagnose the problem and the majority of the time fix it over the phone. If not they will be able to offer on site support for KnowledgeBox PLE users.
0800 376 8376 (Monday to Friday, 9am-5pm excl. bank holidays)
support@uk.knowledgebox.com
KnowledgeBox Online user support and access details:
0845 223 8826 (Monday to Friday, 8am-5.30pm excl. bank holidays)
online.enquiries@pearson.com
